Secure Your Mobile Devices

The American Bankers Association suggests following these 12 steps to protect the data on your mobile devices:

  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen
  • Log out completely. Be sure to fully log out each time you finish a mobile banking session.
  • Protect against viruses. Just like you do for your computer, ensure that your mobile devices are protected from viruses and malware by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary "permissions".
  • Keep your mobile devices updated. Download the updates for your phone and mobile apps to ensure your device has the latest security protection.
  • Avoid storing sensitive information. Don't store important personal information like passwords or social security numbers on your mobile device. This will help to ensure that your information doesn't end up in the wrong hands.
  • Alert your financial institution. If you change your phone number or lose your mobile device, be sure to inform your financial institution immediately.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings while using your mobile devices, especially when you're entering sensitive information.
  • Clear your information from your mobile device before getting rid of it. Be sure to wipe all data from your mobile device before you donate, sell, or trade it, either by using specialized software, or the manufacturer's recommended technique. Some software even allows you to erase the contents of your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially those from senders you don't know. It's also important to be wary of third-party ads (not to be confused with legitimate alerts from your security provider) claiming that your device is infected with viruses or malware.
  • Watch out for public Wi-Fi. Public connections aren't very secure, so don't perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Report fraud. Be sure to report any suspected fraud to your bank immediately.