Reporting Fraud

If you suspect you've been a victim of identity fraud, follow these five steps immediately.

1. Report the fraudulent activity. If the activity is related to Bank5 Connect, please contact us directly. If it is related to another financial institution, your credit card company, or any other organization, contact them directly.

2. Contact one of the three consumer reporting companies and have a fraud alert placed on your credit report. This will prevent the opening of any additional accounts in your name. Contact only one of the following (the others are required to contact the other two):

  • Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
  • Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013
  • TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

3. Close any accounts that you suspect might have been tampered with or opened fraudulently. Report the transgression to a security spokesperson at the relevant company. Ask them about any additional steps – they'll probably ask you to send relevant copies of the fraudulent activity. You can also use the https://www.identitytheft.gov/ website to report instances of identity theft.

4. File your complaint with the FTC. Use the online complaint form; or call the FTC's Identity Theft Hotline, toll-free: 1-877-ID-THEFT (438-4338); TTY: 1-866-653-4261; or write Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Sharing your identity theft complaint with the FTC will help law enforcement officials track down identity thieves and stop them.

5. Call or visit the local police or police in the community where the identity theft took place and file a report. Have a copy of your FTC ID Theft complaint form available to give them. Obtain a copy of the police report and the police report number.