Security Alerts 

Anthem Data Breach

Anthem, one of America's largest health insurers, confirmed an external data breach. The incident is under investigation, but Anthem has setup a website for those potentially impacted at Individuals may also call 1-877-263-7995, a dedicated toll-free number with any questions related to this incident.
Bank5 Connect invests in technology and processes to ensure a secure electronic environment for all of your financial transactions, data transmissions, and communications.  We encourage you to review your account activity. Reports of fraudulent transactions can be made to our Customer Contact Center toll free at 1-855-552-2655.
Protecting our customers’ account information and bank security is very important to us and we will continue to closely monitor this situation and post updates as new information impacting our customers becomes available. In order to protect our customers, we may request additional information and take additional precautionary steps to verify our customers’ identities.

Text Message/Emails

Bank5 Connect has identified activities in which individuals are sent fraudulent text messages and e-mails that request certain personal data such as account numbers, Social Security numbers, and user names and passwords. These e-mails usually state that there is a need to update information or that there is a problem with your account. It will then direct you to a link to update your personal information. If you receive such a message, DO NOT PROVIDE ANY OF YOUR INFORMATION.

Bank5 Connect will do everything possible to protect your identity and confidential information. We will never ask you for personal information online or by a text message. If you ever receive a message where this information is requested, DO NOT GIVE OUT THIS INFORMATION.

Bank5 Connect Security Response Team

If you think that your account information has been compromised, please contact us immediately at 1-855-55BANK5. Our Security Response team will review the message, verify that it was not sent by Bank5 Connect, and help you to determine if your information has been compromised. In the case of phishing attempts, Bank5 Connect will begin the process of shutting down any associated websites.

Phone Requests for Personal Information

As a reminder to all Bank5 Connect customers, Bank5 Connect or any of its affiliate companies would never call to request a customer's account number or ATM/Debit Visa Card PIN number. If you ever receive a call requesting your personal account information, please do not disclose the information and immediately contact Bank5 Connect at 1-855-55BANK5 to notify us of the situation. As always, we thank you for your loyalty and business.