Real value. Real bankers.

An online bank with a history you can trust.

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Customer service has been truly first class, super responsive. Thank you!

Maria, Apr 16

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Quick and helpful response

Howard, Apr 16

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Great customer service - resolved my issue. Friendly and efficient

Dan, Apr 16

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I have been with Bank5 Connect for a very long time and will never leave. If I do have an issue, which is practically never, …

Jennifer, Apr 10

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First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a…

Dennis Zingarelli, Apr 09

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Excellent service.

Christian, Apr 02

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I asked for an ACH transfer of an account to a different bank. I needed the transfer to happen in two different transactions.…

Lawrence, Mar 27

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Customer service rep was very professional and solved my problem quickly.

M. H. , Mar 20

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Customer service was great and answered all my questions to my satisfaction

Bridgette, Mar 19

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Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to unders…

Tracy B., Mar 14

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The customer service reps made the experience quick and easy. Very thorough and professional.

Rowden, Mar 12

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The representative I spoke with was easy and knowledgeable to work with. She was very friendly and answered my questions pto…

GHawks, Mar 05

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Easy online service.

Frank, Feb 27

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It was refreshing to talk to a real person who answered my questions. She was so patient and helped me navigate the site to g…

Raquel Currah, Feb 21

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Excellent Service and easy to use website

Donna, Feb 15

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Replacing a lost debit card was easy

Mark, Feb 13

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appreciate excellent customer service

Mack, Feb 13

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I gave Bank5 a high rating because I could always get a real person on the phone, they were always responsive and had answers…

James, Feb 13

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The customer service agent went above and beyond to assist me during the approval and login process

PJ, Feb 06

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Setting up my account was not difficult, especially with the help of my customer service rep, Simone. She guided me through …

Timothy Page, Feb 01

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Customer service can be reached by phone without lengthy wait times or an annoying series of automated phone options before b…

HK, Jan 31

We've got history on our side.

Offering great rates and low fees is only part of what Bank5 Connect is all about. As one of America's top-rated online banks, we've been delivering exceptional value to our customers since Bank5 Connect was created in 2013. But we've been in the banking business much longer than that. Bank5 Connect is an online division of BankFive, a trusted community bank based in Massachusetts that's been serving customers since 1855.

We do customer service differently.

We know how important it is to be able to get quick answers from your bank. That’s why our customer service team is staffed by real people right here in Massachusetts who have the knowledge and training to get you the answers you need, without the long hold times that other online banks are known for. With Bank5 Connect, real help is just a phone call, face-time, or chat message away.

Your money is protected, in full.

As a Depositors Insurance Fund (DIF) member bank, we give our customers the assurance of 100% deposit insurance, meaning all Bank5 Connect customer deposits are insured in full, above FDIC limits.

Questions? Browse our FAQs to learn more.

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