Verified
Customer service!
Customer service has been truly first class, super responsive. Thank you!
Maria, Apr 16
Verified
Great customer service
Great customer service - resolved my issue. Friendly and efficient
Dan, Apr 16
Verified
It was easy to set up an account.
It was easy to set up an account. The interest rate was the best. It was easy to cash it out.
Vance, Apr 10
Verified
I have been with Bank5 Connect for a…
I have been with Bank5 Connect for a very long time and will never leave. If I do have an issue, which is practically never, …
Jennifer, Apr 10
Verified
First of all
First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a…
Dennis Zingarelli, Apr 09
Verified
Banking process was smooth and…
Banking process was smooth and effective rates were aceptable
Jose, Apr 09
Verified
They are always helpful
They are always helpful. I am satisfied with their service.
Tanesha Walker, Apr 02
Verified
Customer Service Rep was very helpful
Customer Service Rep was very helpful, knowledgeable, and professional, and made the whole process very easy.
MIKE, Apr 02
Verified
Responsive to customer requests.
I asked for an ACH transfer of an account to a different bank.
I needed the transfer to happen in two different transactions.…
Lawrence, Mar 27
Verified
Professional Customer Service
Customer service rep was very professional and solved my problem quickly.
M. H. , Mar 20
Verified
Cynthia and Simone were very helpful
Cynthia and Simone were very helpful in providing a quick satisfying resolution to a transfer of my funds.
ralph herlihy, Mar 19
Verified
Customer Service
Customer service was great and answered all my questions to my satisfaction
Bridgette, Mar 19
Verified
Plesant and productive converstion
Agent friendly and professional. Understood what I needed to know and walked me through the next steps.
Julian V. Hills, Mar 19
Verified
Very short wait to connect with a human…
Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to unders…
Tracy B., Mar 14
Verified
The customer service reps made the…Quick and timely
The customer service reps made the experience quick and easy. Very thorough and professional.
Rowden, Mar 12
Verified
Every one I spoke to had immediate…
Every one I spoke to had immediate answers
Robert Hajduk, Mar 12
Verified
The representative I spoke with was…
The representative I spoke with was easy and knowledgeable to work with. She was very friendly and answered my questions pto…
GHawks, Mar 05
Order foreign currency before you travel. More than 70 currencies available.
Don’t wait until you’re overseas to handle your foreign currency needs. With our online foreign currency ordering, Bank5 Connect customers can get the currency they need at a competitive rate with fast, safe, next-day* delivery.
Foreign currency exchange has never been easier:
- Log into your Bank5 Connect Online Banking account.
- Click the “Order Foreign Currency” link under the Additional Services menu.
- You’ll be directed to a secure, foreign currency ordering page for our parent company, BankFive.
- Select your desired currency (you can add additional currency orders later on in the order form).
- Choose “Overnight Delivery”, enter your zip code, and click the “Buy Cash” button.
- Review your order details and click “Proceed to Checkout”.
- Enter the Bank5 Connect account number you’d like to use to pay for your foreign currency order.
- Enter your address details. All foreign currency orders must be delivered to a valid home or business address (no P.O. boxes), and the shipping address must match the credit or debit card used to purchase. All deliveries require a signature by someone who is at least 21 years of age (government-issued photo ID must be provided at time of delivery).
- Submit your order.
*Next day delivery applies to orders placed by 3pm ET and excludes weekends and holidays.
Order foreign currency now!
Log into your Bank5 Connect account and start your foreign currency order today.