Matthew
February 23
We had a nice chat about my account and a few good laughs.
Another happy customer
February 23
This is a great bank. Easy to sign up. Customer service is always there. The 2 year investment CD is my favorite. Above average interest rate.
Billy Dee
February 12
Very professional and beneficial phone service
Randall
January 06
Great bank. Very convenient. Been a customer for 3 or 4 years with no branches available to me, but works great anyway. Out of network ATM fees are reimbursed and online interface and support is very good.
Michael
January 05
Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the standard for all customer service teams aspire towards.
Happy Customer
January 05
The customer service employee I worked with was very helpful and patient. Thank you!
Harvey Marsh
December 04
So far so good
Marisol
November 11
I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Larry
November 03
Excellent bank with first-class customer service!!!
gur piraj
November 02
So far so good
David
October 14
So far, I'm really digging this bank.
I'm giving Bank5 a High-5
Brad Kennington
October 12
Always easy to get support and answers I need
Christine
October 06
Very professional and beneficial phone service
Lance
October 06
I have had my account for almost 2 years.
Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language.
They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!
Shimon
September 22
Very Professional polite and efficient. Just a pleasure.
Albert Them
September 15
The phone representative answered my questions completely.
Patrick
September 08
Great rates and friendly customer service
Jennifer
September 01
Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You
Josiah
August 25
Quick, concise and solved the issue
David
August 11
I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.
Karen
August 05
Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.