I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Excellent bank with first-class customer service!!!
So far so good
So far, I'm really digging this bank.
I'm giving Bank5 a High-5
Always easy to get support and answers I need
Very professional and beneficial phone service
I have had my account for almost 2 years.
Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language.
They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!
Very Professional polite and efficient. Just a pleasure.
The phone representative answered my questions completely.
Great rates and friendly customer service
Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You
Quick, concise and solved the issue
I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.
Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.
I have been banking with Bank5 Connect for 6 months. The website and mobile app are user friendly. I have contacted customer service a few times and the representatives' provided prompt and courteous responses.
Damn good bank
Thanks for making the process of opening a new account very easy. Your online staff were very helpful and responded in a timely manner.
My transaction went very smooth and was very timely.
Support helped me get my issues sorted quickly and efficiently. A very pleasant experience.
I’ve had a great experience with Bank5.