As technology continues to evolve, criminal activity is becoming more and more sophisticated. That’s why we’re always reviewing our online security and safety measures to help ensure protection from cyber threats.
At Bank5 Connect, we invest in technology and processes for a secure electronic environment for all of your account information and transactions. However, we still encourage you to regularly review your account activity for fraud and notify us of any suspicious activity. Always be vigilant when it comes to suspicious calls, emails, text messages, social media posts and websites.
Remember, Bank5 Connect will never ask for your personal information via text or unencrypted email, and we will never call you and request your account number, PIN number or debit card number. If you receive unsolicited calls, emails or text messages regarding your personal or financial information, call us at 1-855-552-2655.
If you notice any suspicious activity in your Bank5 Connect account, please call us immediately at 1-855-552-2655.
If you believe that your identity or financial information has been compromised, please follow these steps:
Report the suspected fraudulent activity. If it’s related to Bank5 Connect, please call us as soon as possible: 1-855-552-2655 during normal business hours or 1-800-472-3272 for 24/7 support.
Report a lost or stolen debit card. If your Bank5 Connect debit card has been compromised, call us at 1-855-552-2655 during normal business hours, or contact us at 1-800-472-3272 for 24/7 debit card support.
Report a lost or stolen credit card. If your Bank5 Connect credit card has been compromised, log into your account and click "Services" in the top menu. Then choose the "Report card lost or stolen" option under "Protect".
Place a fraud alert on your credit report. This will prevent the opening of any additional accounts in your name. Contact one of the following credit agencies:
- Equifax: 1-800-525-6285 or www.equifax.com
- Experian: 1-888-EXPERIAN (397-3742) or www.experian.com
- TransUnion: 1-800-680-7289 or www.transunion.com
Questions? Browse our FAQs to learn more.