Verified
People were nice and help full
People were nice and help full, With all my concerns.
Kenneth, Jun 04
Verified
The representative was knowledgeable…
The representative was knowledgeable and professional, while still being courteous while assisting me in solving my issue.
Dennis Zingarelli, May 16
Verified
Jasmine was very professional and…
Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.
Donna, Apr 22
Verified
A Wonderful Banking Experience!
From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy…
Darlene, Apr 16
Verified
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
Lisa, Apr 09
Verified
customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
customer, Mar 16
Verified
Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
John Christian, Mar 04
Verified
Great Service and Protection for Your Investment Dollars
All of our interactions with Bank5 Connect have been really good. Most recently we arranged a video call to short cut the ste…
Paul, Oct 23
Verified
The CSR agent was exceptional
The CSR agent was exceptional. She may have been the best customer service experience that I have ever had in my life. That's…
Yo, Mar 15
Verified
Quick resolution of our concern
Quick resolution of our concern and I was walked through the transactions step by step. I appreciated being able to video con…
Jayde, Mar 13
Verified
Top Notched Bank!
Best Bank as far as rates and security, pleasant customer service, fast and secured access to services!
BRIAN T, Sep 21
Verified
Personalized Service
We got very personalized service from a representative who gave us her private line to contact her if we had any questions or…
Dalon, Aug 31
Verified
We had a nice chat about my account and…
We had a nice chat about my account and a few good laughs.
Matthew, Feb 23
Verified
Best customer service
Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the …
Michael, Jan 05
Get fast, personalized service from your phone, tablet, or computer.
Online banking is a much-needed convenience, but there are times you need assistance from a real bank employee. With Bank5 Connect Video Banking you not only get friendly, face-to-face service, but you can conduct many banking transactions that traditionally require an in-person visit, notarized forms, or sending documents via mail.
Extra convenience with Video Banking:
- Speak face-to-face with a Bank5 Connect representative
- Make a name or address change on your account
- Submit a dispute form
- Add a beneficiary or authorized signer to your account
- Order a new debit card
- Get hands-on technical help with Online Banking or the Bank5 Connect mobile app; share your screen or we'll share ours
Currently available Monday-Friday between 9 a.m. ET and 5 p.m. ET.
Start a Video Banking call instantly from your computer, phone, or tablet, or download the Bank5 Connect Video Banking app for even greater convenience!
.png "Get it on Google Play"){kind=icon}
Questions? Browse our FAQs to learn more