Send & receive money with Zelle®

How do I enroll and use Zelle®?

You can send, request, or receive money with Zelle®.

  • To start using Zelle® at Bank5 Connect, you must be enrolled in Online Banking. If you are not already enrolled in Online Banking, please call us at 855-552-2655 so we can register you. Once enrolled in Online Banking, you can click "Move Money" in Online Banking, or "More" in the Bank5 Connect mobile app, and click "Send Money with Zelle®". You'll complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.
  • To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send". In most cases, the money is available to your recipient in minutes if they are already enrolled with Zelle®.
  • To request money using Zelle®, choose "Request", select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review, and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
  • To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your account, typically within minutes.

How do I receive money that someone sent me with Zelle®?

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.

If you have not yet enrolled with Zelle®, follow these steps:

  • Click on the link provided in the payment notification you received via email or text message.
  • Select Bank5 Connect.
  • Follow the instructions provided on the page to enroll and receive your payment.


Pay attention to the email address or U.S. mobile number where you received your payment notification - you should enroll with Zelle® using that email address or that U.S. mobile number where you received the notification to ensure you receive your money.

What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our support team and ask them to move your email address or U.S. mobile phone number to Bank5 Connect so you can use it for Zelle®.

Once support moves your email address or U.S. mobile phone number, it will be connected to your account so you can start sending and receiving money with Zelle® through the Bank5 Connect mobile app and Online Banking. Please call Bank5 Connect's support at 855-552-2655 for help.

Is my information secure?

Keeping your money and information secure is a top priority for Bank5 Connect. When you use Zelle® within our mobile app or Online Banking, your information is protected with the same technology we use to keep your bank account safe.

Who can I send money to with Zelle®?

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor1.

Since money is sent directly from your bank account to another person's bank account within minutes1, Zelle® should only be used to send money to family, friends, and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Neither Bank5 Connect nor Zelle® offers a protection program for any authorized payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not as described or as you expected.

What if I want to send money to someone whose financial institution doesn't offer Zelle®?

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Can I use Zelle® internationally?

To use Zelle®, the sender and recipient's bank accounts must be based in the U.S.

Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment."

If the person you sent money to is already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you send money to the wrong person, please immediately call Bank5 Connect customer service so we can help you.

What are scheduled and recurring payments? 

We offer you the flexibility to schedule payments to be sent at a later date if you like, or even set up recurring payments for things like regularly sending money to your college student.

Scheduled or recurring payments sent directly to your recipient's account number (instead of an email address or mobile number) are made available by Bank5 Connect but are a separate service from Zelle® and can take one to three business days to process. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Are there any fees to send money using Zelle®?

Bank5 Connect does not charge any fees to use Zelle®. Your mobile carrier's messaging and data rates may apply.

Are there any limits for sending and receiving money with Zelle®?

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Bank5 Connect send limits, call our Customer Contact Center at 855-552-2655.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send to you.

Not finding what you're looking for? Call us at 855-552-2655 or contact us online and we'd be happy to help!

Questions? Browse our FAQs to learn more.

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