Our customer service difference.
Quicker responses from real people.
Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.
At Bank5 Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.
We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents or chatbots when you contact us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.
Customer Service the Way You Want It
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Face-to-face service to makes complex banking transactions a breeze!
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No chatbots here! Get answers from a real bank representative.
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Help is just a phone call away.
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Reach our reps 7 days a week, without the long hold times.
Questions? Browse our FAQs to learn more.