Verified
They were timely and on point
They were timely and on point. Tel hey explained my situation in a way that I could understand and for that I’m very grateful…
CARLOS EDWARDS, Aug 19
Verified
I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
Dan, Aug 12
Verified
I made a recent request to withdraw…
I made a recent request to withdraw some accumulated interest, which was promptly taken care of by Jennifer. Thanks you!
Timothy Page, Jul 29
Verified
Was able to talk to a live petson
Once I got through all the automated help systems, I was able to speak with a real person fairly quickly. She was polite, att…
Hank C, Jul 29
Verified
Quickly provided answers to my account…
Quickly provided answers to my account questions furthering my confidence in service.
Ilya Rozenkrants, Jul 29
Verified
Customer service was excellent and very…
Customer service was excellent and very friendly!
David Schultz, Jul 23
Verified
Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
Satish, Jul 23
Verified
Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
Angelo Mendez, Jul 15
Verified
Great help from Kyle Medeiros setting …
Great help from Kyle Medeiros setting up new account
Peter, Jun 04
Verified
The representative was knowledgeable…
The representative was knowledgeable and professional, while still being courteous while assisting me in solving my issue.
Dennis Zingarelli, May 16
Verified
They make it a very simple process to…
They make it a very simple process to open accounts with them, and better rates than most of my local banks
Carolyn, May 08
Verified
Top Notch Bank from Beginning to Completion
The people I worked with at Bank 5 Connect were terrific; each was knowledgeable and spent whatever time I needed to understa…
Virginia, May 01
Verified
They were on top of a new activity
They were on top of a new activity. It was me but it gave me a great feeling that they had my back
Diana Mazza Curtis, Apr 29
Verified
Jasmine was very professional and…
Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.
Donna, Apr 22
Verified
A Wonderful Banking Experience!
From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy…
Darlene, Apr 16
Verified
Great banking experience all around
Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they…
Brenda, Apr 16
Verified
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
Lisa, Apr 09
Verified
People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
Bill, Apr 05
Verified
Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
Esther, Apr 01
Verified
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the…
Jack, Mar 25
Verified
The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
David, Mar 19
Order foreign currency before you travel. More than 70 currencies available.
Don’t wait until you’re overseas to handle your foreign currency needs. With our online foreign currency ordering, Bank5 Connect customers can get the currency they need at a competitive rate with fast, safe, next-day* delivery.
Foreign currency exchange has never been easier:
- Log into your Bank5 Connect Online Banking account.
- Click the “Order Foreign Currency” link under the Additional Services menu.
- You’ll be directed to a secure, foreign currency ordering page for our parent company, BankFive.
- Select your desired currency (you can add additional currency orders later on in the order form).
- Choose “Overnight Delivery”, enter your zip code, and click the “Buy Cash” button.
- Review your order details and click “Proceed to Checkout”.
- Enter the Bank5 Connect account number you’d like to use to pay for your foreign currency order.
- Enter your address details. All foreign currency orders must be delivered to a valid home or business address (no P.O. boxes), and the shipping address must match the credit or debit card used to purchase. All deliveries require a signature by someone who is at least 21 years of age (government-issued photo ID must be provided at time of delivery).
- Submit your order.
*Next day delivery applies to orders placed by 3pm ET and excludes weekends and holidays.
Order foreign currency now!
Log into your Bank5 Connect account and start your foreign currency order today.