Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
This is the second CD I've purchased…
This is the second CD I've purchased online from Bank5Connect. It was very easy, with prompt communication and a quick turnar…
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Solid service for years
I have been an account holder at Bank5Connect for nearly 6 years, since the beginning of 2018. I have rarely needed to contac…
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Jasmine was great!
Jasmine was prompt, courteous and knowledgeable. Great experience calling into the call center for assistance
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A knowledgeable
A knowledgeable, helpful and friendly customer service representative solved my problem promptly.
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Very helpful
Very helpful, called back after the issue was reported to ensure it was resolved.
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Customer focused
Personalized call and solution focused service. Good interests rates for the times.
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The customer service team was very…
The customer service team was very helpful and proactive and made me feel safe about moving my money to this bank.
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Everything went just as advertised
Everything went just as advertised. Opened account, selected CD and funded the account. No problems. All questions answered i…
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Looking for a good rate on a CD
Looking for a good rate on a CD. Many had restrictions as to your location, etc. but Bank5 Connect had no such restrictions. …
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Opening an account was very easy!
Opening an account was very easy!! I would recommend Bank5 Connect to anyone who would like to open an online account.
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very responsive
very responsive. kept me well informed. made it easy to set up account and fund CD. I tried this at another bank and it was s…
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