Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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Your representative
Your representative, Stanford Rosado, took extra steps to resolve my issue.
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Helpful Staff as always
I had great communication and instruction with both Jen and Veronica in completing my request. The staff there has always be…
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Bank 5 Connect is the model of efficiency!
Bank 5 Connect has always addressed my questions immediately and completed my transactions faster than I anticipated. I have …
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The employee understood my questions…
The employee understood my questions and helped with my needed service.
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Amazon account hacked
Having my Amazon account hacked has been I horrible experience with Amazon for several weeks now. But dealing with you guys w…
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Excellent Customer service
Excellent Customer service. Prompt, showed printed documents, emailed follow-up. LOVE this bank!!
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You all were very helpful and very…
You all were very helpful and very knowledgeable. Thank you again.
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I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
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Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
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Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
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Best place for CDs
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell…
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