Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
Website was easy to navigate
Opening an account was easy and so was adding an external account .
Verified
Service
I received excellent Customer Service from a representative by the name of Steven. He was courteous, informative, and profess…
Verified
Live customer service excellent!
Customer service has always been excellent at Bank5 Connect. It’s always been quick and easy to actually talk with a live per…
Verified
Easy to open an account very good…
Easy to open an account very good interest rate, wonderful customer service.
Verified
Don’t hesitate, do it you won’t regret it
Just started opening my online account with Bank5 Connect. I chose them because of their great rates, but I love them because…
Verified
MMA VERY EASY TO OPEN!
It was very easy to open our MMA online.
We received our debit cards very quickly & external transfers have been flawless. I …
Verified
Easy to set the account online
Easy to set the account online. After 3 days your funds from your other institution are deposited. Great experience.
Verified
I am able to get answers quickly from a…
I am able to get answers quickly from a real person. That means a lot to me. Other online banks give me no way to talk to a…
Verified
I called several times when setting up…
I called several times when setting up my account and the customer service person was more than helpful and patient
Verified
I was impressed with the level of potential fraud detection incorporated into your operating procedures.
I was impressed with the level of potential fraud detection. A simple phone call cleared up an issue detected by your system…
Verified
Dealing with Bank5Connect has been one…
Dealing with Bank5Connect has been one of the easiest, most seamless financial endeavors I’ve ever had. From purchasing the i…
Verified
I had contact with an employee who was…
I had contact with an employee who was well informed and guided me through a solution to my problem A +++++
Questions? Browse our FAQs to learn more