Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
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Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
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Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
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Best place for CDs
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell…
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Great help from Kyle Medeiros setting …
Great help from Kyle Medeiros setting up new account
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Internal transfer was very easy
It was very simple to transfer the proceeds of a matured CD into a Bank5 Connect savings account. It can't be done just usin…
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When my CD matured
When my CD matured, I requested part of it to be renewed and part sent to my checking account. They completed the transaction…
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The representative was knowledgeable…
The representative was knowledgeable and professional, while still being courteous while assisting me in solving my issue.
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Kyle was very helpful and kind.
Kyle was very helpful and kind.
My CD was opened pretty quickly and your follow up has been good
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A Gem in the Banking Industry-- Bank5 Connct!
Bank5 Connect is a gem we recently found! Everyone there makes banking easy and is so helpful! They go the extra mile to see …
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They make it a very simple process to…
They make it a very simple process to open accounts with them, and better rates than most of my local banks
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Top Notch Bank from Beginning to Completion
The people I worked with at Bank 5 Connect were terrific; each was knowledgeable and spent whatever time I needed to understa…
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They were on top of a new activity
They were on top of a new activity. It was me but it gave me a great feeling that they had my back
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Jasmine was very professional and…
Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.
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