Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
The employee understood my questions…
The employee understood my questions and helped with my needed service.
Verified
Amazon account hacked
Having my Amazon account hacked has been I horrible experience with Amazon for several weeks now. But dealing with you guys w…
Verified
Excellent Customer service
Excellent Customer service. Prompt, showed printed documents, emailed follow-up. LOVE this bank!!
Verified
You all were very helpful and very…
You all were very helpful and very knowledgeable. Thank you again.
Verified
I called with a simple request and my…
I called with a simple request and my issue was quickly resolved, without any time on hold.
Verified
Customer service personnel very…
Customer service personnel very knowledgeable and lead me to my request in few minutes.
Verified
Lost Property Letter
The gentleman to whom I spoke immediately looked up the account and corrected the matter.
Verified
Best place for CDs
Bank5 Connect easily had the best rates on short-term CDs like 6 months. It was a snap to set up, and their website and cell…
Verified
Great help from Kyle Medeiros setting …
Great help from Kyle Medeiros setting up new account
Verified
Internal transfer was very easy
It was very simple to transfer the proceeds of a matured CD into a Bank5 Connect savings account. It can't be done just usin…
Questions? Browse our FAQs to learn more