Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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It is always to talk to your customer…
It is always to talk to your customer agents. They professional, polite and knowledgeable.
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I've always liked Bank5Connect's staff
I've always liked Bank5Connect's staff, and come to rely on their high caliber performance.
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Your communication with me was very…
Your communication with me was very good. You responded in a timely fashion when I was ready to cash in on my account. You of…
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Excellent customer service by phone…
Excellent customer service by phone when I needed help with a transfer.
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Well Done!
Rep was professional and check was sent out on day stated. I know when I need to make a change or renew I can count on Bank5…
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Everything went fairly smooth
Everything went fairly smooth. No problems with communication or processing of my cd.
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Very pleased with Bank5 Connect
Very pleased with Bank5 Connect . Support staff is very polite , helpful , patient and yet efficient.
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Great for online banking newbies!
The customer service folks were really great at helping us as first-time online bank customers to navigate setting up our fir…
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Always got helpful assist from representatives.
Always got helpful, knowledgeable people on the phone to answer my questions. The App was easy to use to view my account. B…
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I love this bank
I love this bank, I always get a hold of a real human customer rep helping quickly, and not to mention resolving my problems …
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The customer service staff at Bank5 is the best!
The customer service staff at Bank5 is always the best whenever I need to contact them. Thanks for the effort you give!
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Setting up our account was easy
Setting up our account was easy. Customer service has been very helpful and friendly. I'm super new to Bank5 but very happy w…
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emailing support provided me the…
emailing support provided me the answers I needed to transfer funds into my Bank5 savings account. Very easy. Thanks to all…
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