Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
Clear communication and ease of using…
Clear communication and ease of using online platform. Good bank overall.
Verified
Bank5 Connect -- Exceptional Customer Service and Products
Bank5 Connect has an exceptional customer service team and great banking products. It's like old-fashioned banking with the c…
Verified
The CSR agent was exceptional
The CSR agent was exceptional. She may have been the best customer service experience that I have ever had in my life. That's…
Verified
Quick resolution of our concern
Quick resolution of our concern and I was walked through the transactions step by step. I appreciated being able to video con…
Verified
She was Incredibly helpful
She was Incredibly helpful! Very easy process!! They even sent me a few card covers that I like so much to use on my replacem…
Today I opened a card in this bank and I want to say that I have never seen such a service as in Bank5 Connect. The staff is …
Verified
Whenever I called
Whenever I called, I always had a polite, friendly and knowledgeable customer service agent speak with me.
Verified
It was convenient and quick to apply…
It was convenient and quick to apply online. The customer service was prompt and exceptional. Recommendable to others.
Verified
Friendly and helpful
I called them with a question about updating my information and the person answering the phone was very friendly and helpful …
Verified
Great Customer Service
I had to call customer service to get my daily spending limit raised while buying a new car. The representative was extremel…
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