Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
A knowledgeable
A knowledgeable, helpful and friendly customer service representative solved my problem promptly.
Verified
Very helpful
Very helpful, called back after the issue was reported to ensure it was resolved.
Verified
Customer focused
Personalized call and solution focused service. Good interests rates for the times.
Verified
The customer service team was very…
The customer service team was very helpful and proactive and made me feel safe about moving my money to this bank.
Verified
Everything went just as advertised
Everything went just as advertised. Opened account, selected CD and funded the account. No problems. All questions answered i…
Verified
Looking for a good rate on a CD
Looking for a good rate on a CD. Many had restrictions as to your location, etc. but Bank5 Connect had no such restrictions. …
Verified
Opening an account was very easy!
Opening an account was very easy!! I would recommend Bank5 Connect to anyone who would like to open an online account.
Verified
very responsive
very responsive. kept me well informed. made it easy to set up account and fund CD. I tried this at another bank and it was s…
Verified
I opened a cd account but I am still…
Problem: I opened a cd account but I am still waiting for my login credentials.
Update: Bank5Connect immediately contacte…
Verified
Bought a 6 month high interest rate…
Bought a 6 month high interest rate C/D. Easy enrollment and purchase. Bank has very personalized service over the phone.
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I submitted an online application to…
I submitted an online application to open a cd. I communicated with a teller over the next couple days which ended with me c…
Verified
All Good So Far
Read about the favorable CD rates online - did research - appears to be professional organization - opened accounts online wi…
Verified
Easy online creation of account and…
Easy online creation of account and access to account information. Providing excellent interest rate for CD.
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