Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
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Jasmine was very professional and…
Jasmine was very professional and knowledgeable and was able to take care of my request in a timely manner.
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A Wonderful Banking Experience!
From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy…
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Great banking experience all around
Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they…
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People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
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People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
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Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
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Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the…
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The customer service representative was…
The customer service representative was friendly and helpful in enabling me to understand and complete my transactions.
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Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
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customer service was helpful and knowleagable
easy to get the information i needed and the csr was great
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Checking Check
When I made a significant and out of character large payment Bank5was quick to contact me and ask if it was legitimate. Very …
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Easy to do business with
I now have 3 accounts with Bank5, and setup for each one was pretty easy. Each person I spoke with was professional and pleas…
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Great bank, great customer service, could not be happier
Great bank, great customer service, could not be happier
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Great bank to do service with
Great bank to do service with, they care deeply about their customers and the products they offer are competitive.
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Easy to communicate via secure email to…
Easy to communicate via secure email to request certain services
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I was able to speak with a…
I was able to speak with a knowledgeable human instead of robovoice.
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