Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Terry Misner Dubbs

October 14

So far, so good!

David

October 14

So far, I'm really digging this bank. I'm giving Bank5 a High-5

Brad Kennington

October 12

Always easy to get support and answers I need

Christine

October 06

Very professional and beneficial phone service

Lance

October 06

I have had my account for almost 2 years. Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language. They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!

Shimon

September 22

Very Professional polite and efficient. Just a pleasure.

Albert Them

September 15

The phone representative answered my questions completely.

Patrick

September 08

Great rates and friendly customer service

Jennifer

September 01

Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You

Josiah

August 25

Quick, concise and solved the issue

David

August 11

I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.

Karen

August 05

Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.

Wayne

August 05

I have been banking with Bank5 Connect for 6 months. The website and mobile app are user friendly. I have contacted customer service a few times and the representatives' provided prompt and courteous responses.

Alan

July 29

Damn good bank

Rena

July 29

Thanks for making the process of opening a new account very easy. Your online staff were very helpful and responded in a timely manner.

Edward Tily

July 29

My transaction went very smooth and was very timely.

David

July 22

Support helped me get my issues sorted quickly and efficiently. A very pleasant experience.

Jeff

July 02

excellent service

Diana

May 28

I’ve had a great experience with Bank5.

Shelley

May 22

Always prompt and reliable service. Thankfully I don't have to contact very often since bank5 is great!

customer

May 21

Received the guidance I needed for a quick response. Thanks!

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