Being a great online bank starts with our customers.
We value their reviews.
Serving the needs of our customers and exceeding their expectations is what we're all about. If you want to know how we're doing, check out some Bank5 Connect reviews here.
We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.
Verified
Customer service!
Customer service has been truly first class, super responsive. Thank you!
Verified
It was easy to set up an account.
It was easy to set up an account. The interest rate was the best. It was easy to cash it out.
Verified
I have been with Bank5 Connect for a…
I have been with Bank5 Connect for a very long time and will never leave. If I do have an issue, which is practically never, …
Verified
First of all
First of all, my call was answered relatively quickly compared to other financial institutions I have dealt with, which was a…
Verified
Banking process was smooth and…
Banking process was smooth and effective rates were aceptable
Verified
Customer Service Rep was very helpful
Customer Service Rep was very helpful, knowledgeable, and professional, and made the whole process very easy.
Verified
Responsive to customer requests.
I asked for an ACH transfer of an account to a different bank.
I needed the transfer to happen in two different transactions.…
Verified
Professional Customer Service
Customer service rep was very professional and solved my problem quickly.
Verified
Cynthia and Simone were very helpful
Cynthia and Simone were very helpful in providing a quick satisfying resolution to a transfer of my funds.
Verified
Customer Service
Customer service was great and answered all my questions to my satisfaction
Verified
Plesant and productive converstion
Agent friendly and professional. Understood what I needed to know and walked me through the next steps.
Verified
Very short wait to connect with a human…
Very short wait to connect with a human being ( which is rarely the case with other businesses). The agent was easy to unders…
Verified
The customer service reps made the…Quick and timely
The customer service reps made the experience quick and easy. Very thorough and professional.
Verified
The representative I spoke with was…
The representative I spoke with was easy and knowledgeable to work with. She was very friendly and answered my questions pto…
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