Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Clara
Trustpilot
August 24
Poor eyesight required additional assistance...
I had questions regarding my opening an account, and each customer service person with whom I spoke, was very patient and very helpful Because my eyesight is poor, I probably needed more help than others might. It was appreciated.
Thomas
Trustpilot
August 24
Very prompt and professional help!
Very prompt and professional help!
Betty Woolard Goddard
Trustpilot
August 23
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful to me. It is nice doing business with someone who seems to care. I also did not have to wait for a representative to answer my call.
John R Griffin
Trustpilot
August 03
Fast
Fast, friendly, efficient, and informed. Pleasant company to invest in.
Cameron
Trustpilot
July 16
Good job was done
Good job was done
Bb
Trustpilot
July 13
Very good service
Very good service Thank you
Michael
Trustpilot
January 13
Bank5 Connect is the G.O.A.T
Best banking choice I have ever made was switching to Bank5 Connect. Their customer service is second to none. I currently bank with Barclays, Charles Schwab, and Fidelity. Bank5 Connect has the shortest hold time by far and the most helpful staff. Their staff is willing to go above and beyond to make sure their customers are taken care of.
Christina
Trustpilot
June 16
They are very nice and considerat over…
They are very nice and considerat over the phone and are quick to get what problem u have solved fast
Bruce
Trustpilot
May 19
I am a new customer and so far I am…
I am a new customer and so far I am very pleased with everyone I have spoken with. In addition, my debit card and checks arrived promptly.
Matthew
Trustpilot
February 23
We had a nice chat about my account and…
We had a nice chat about my account and a few good laughs.
Another happy customer
Trustpilot
February 23
This is a great bank
This is a great bank. Easy to sign up. Customer service is always there. The 2 year investment CD is my favorite. Above average interest rate.
Billy Dee
Trustpilot
February 12
Very professional and beneficial phone…
Very professional and beneficial phone service
Randall
Trustpilot
January 06
Great Bank/Excellent Service
Great bank. Very convenient. Been a customer for 3 or 4 years with no branches available to me, but works great anyway. Out of network ATM fees are reimbursed and online interface and support is very good.
Michael
Trustpilot
January 05
Best customer service
Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the standard for all customer service teams aspire towards.
Happy Customer
Trustpilot
January 05
The customer service employee I worked…
The customer service employee I worked with was very helpful and patient. Thank you!
Harvey Marsh
Trustpilot
December 04
So far so good
So far so good
Marisol
Trustpilot
November 11
Great customer service
I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.
Larry
Trustpilot
November 03
Excellent bank!
Excellent bank with first-class customer service!!!
gur piraj
Trustpilot
November 02
So far so good
So far so good
Terry Misner Dubbs
Trustpilot
October 14
Good so far
So far, so good!
David
Trustpilot
October 14
A High-5 for Bank5!
So far, I'm really digging this bank. I'm giving Bank5 a High-5

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