Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

Matthew

February 23

We had a nice chat about my account and a few good laughs.

Another happy customer

February 23

This is a great bank. Easy to sign up. Customer service is always there. The 2 year investment CD is my favorite. Above average interest rate.

Billy Dee

February 12

Very professional and beneficial phone service

Randall

January 06

Great bank. Very convenient. Been a customer for 3 or 4 years with no branches available to me, but works great anyway. Out of network ATM fees are reimbursed and online interface and support is very good.

Michael

January 05

Best customer service! Never a long wait, always puts the customer first, very personable and knowledgeable. Should be the standard for all customer service teams aspire towards.

Happy Customer

January 05

The customer service employee I worked with was very helpful and patient. Thank you!

Harvey Marsh

December 04

So far so good

Marisol

November 11

I opened a CD account and I got a follow up email asking for more information. I replied back with the requested information and my account was opened. It was a quick turnaround time. I decided to open a checking and savings account. Their response time was quick as well. I appreciate the steps they take in order to confirm your identity when opening an online account.

Larry

November 03

Excellent bank with first-class customer service!!!

gur piraj

November 02

So far so good

Terry Misner Dubbs

October 14

So far, so good!

David

October 14

So far, I'm really digging this bank. I'm giving Bank5 a High-5

Brad Kennington

October 12

Always easy to get support and answers I need

Christine

October 06

Very professional and beneficial phone service

Lance

October 06

I have had my account for almost 2 years. Customer service has been great. It's always somebody that you can understand, not somebody oversees that speaks English as a secondary language. They go above and beyond to verify I am the actual account holder before giving out confidential information. I've been very happy with Bank 5! Highly recommended!

Shimon

September 22

Very Professional polite and efficient. Just a pleasure.

Albert Them

September 15

The phone representative answered my questions completely.

Patrick

September 08

Great rates and friendly customer service

Jennifer

September 01

Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You

Josiah

August 25

Quick, concise and solved the issue

David

August 11

I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.

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