Being a great online bank starts with our customers.

We value their reviews.

Serving the needs of our customers and exceeding their expectations is what we’re all about. If you want to know how we’re doing, check out some Bank5 Connect reviews here.

 

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We love it when customers share their positive experiences, but we also want to know what we can do to improve. So let us know your thoughts and feedback, either by contacting us directly, or by leaving us a review of your own.

customer
Trustpilot
November 30
Whenever I called
Whenever I called, I always had a polite, friendly and knowledgeable customer service agent speak with me.
Noah
Trustpilot
November 08
People are always kind
People are always kind, well-informed, and more.
Mariana Llamas-Cendon
Trustpilot
October 19
Fast, easy and no hassle
It was fast, easy and without any pain or hassles.
New Customer
Trustpilot
October 06
It was convenient and quick to apply…
It was convenient and quick to apply online. The customer service was prompt and exceptional. Recommendable to others.
customer
Trustpilot
October 06
Friendly and helpful
I called them with a question about updating my information and the person answering the phone was very friendly and helpful and the problem was resolved in short order.
MTK
Trustpilot
October 06
Great service!
Great service!
JA Hill
Trustpilot
September 29
Great Customer Service
I had to call customer service to get my daily spending limit raised while buying a new car. The representative was extremely helpful and friendly. She handled my request quickly. I was delighted!
Kimberly
Trustpilot
September 29
Helped immediately and was efficient.
Helped immediately and was efficient.
David
Trustpilot
September 28
Simple, Quick and Easy
Setting up our joint bank account was simple and quick. We have enjoyed the ease of use.
BRIAN T
Trustpilot
September 21
Top Notched Bank!
Best Bank as far as rates and security, pleasant customer service, fast and secured access to services!
John Pilewski
Trustpilot
September 21
Very easy navigate online accounts.
Very easy navigate online accounts.
Albert Them
Trustpilot
September 08
It was easy to purchase a CD
It was easy to purchase a CD. Thanks for setting things up so smoothly.
Narjis
Trustpilot
September 02
Staff was friendly
Staff was friendly, courteous and helpful
Dalon
Trustpilot
August 31
Personalized Service
We got very personalized service from a representative who gave us her private line to contact her if we had any questions or concerns. They have been great to deal with.
Clara
Trustpilot
August 24
Poor eyesight required additional assistance...
I had questions regarding my opening an account, and each customer service person with whom I spoke, was very patient and very helpful Because my eyesight is poor, I probably needed more help than others might. It was appreciated.
Thomas
Trustpilot
August 24
Very prompt and professional help!
Very prompt and professional help!
Betty Woolard Goddard
Trustpilot
August 23
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful to me. It is nice doing business with someone who seems to care. I also did not have to wait for a representative to answer my call.
Lisa
Trustpilot
August 16
Excellent customer service as always
Excellent customer service as always! Had trouble ordering checks, and your rep went above and beyond by contacting the order company and doing an order for me while the system was being fixed.
Jennifer
Trustpilot
August 09
customer service
customer service is the reason I have been with BankFive for so long. I love them.
John R Griffin
Trustpilot
August 03
Fast
Fast, friendly, efficient, and informed. Pleasant company to invest in.
Kurtis
Trustpilot
July 19
Increased deposit limit
I called because I needed to increase my mobile deposit limit. It was a large amount, because it was an inheritance check. The employee I spoke with was forthcoming and told me that the amount I needed was above his limit, so he needed to get a supervisor. He kept me informed and was courteous.

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