Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5 Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents or chatbots when you contact us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle

Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth

Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith

Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia

Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida

Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha

Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Zach

Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Cheryl

January 14

Quick resolution without extra hassle

Harry Jordan

January 11

Today I opened a card in this bank and I want to say that I have never seen such a service as in Bank5 Connect. The staff is so polite, the consultant with whom we processed the documents answered all my questions and, in general, the card was issued instantly. I thank him for such professionalism.

customer

November 30

Whenever I called, I always had a polite, friendly and knowledgeable customer service agent speak with me.

Noah

November 08

People are always kind, well-informed, and more.

Mariana Llamas-Cendon

October 19

It was fast, easy and without any pain or hassles.

New Customer

October 06

It was convenient and quick to apply online. The customer service was prompt and exceptional. Recommendable to others.

customer

October 06

I called them with a question about updating my information and the person answering the phone was very friendly and helpful and the problem was resolved in short order.

MTK

October 06

Great service!

JA Hill

September 29

I had to call customer service to get my daily spending limit raised while buying a new car. The representative was extremely helpful and friendly. She handled my request quickly. I was delighted!

Kimberly

September 29

Helped immediately and was efficient.

David

September 28

Setting up our joint bank account was simple and quick. We have enjoyed the ease of use.

BRIAN T

September 21

Best Bank as far as rates and security, pleasant customer service, fast and secured access to services!

John Pilewski

September 21

Very easy navigate online accounts.

Albert Them

September 08

It was easy to purchase a CD. Thanks for setting things up so smoothly.

Narjis

September 02

Staff was friendly, courteous and helpful

Dalon

August 31

We got very personalized service from a representative who gave us her private line to contact her if we had any questions or concerns. They have been great to deal with.

Thomas

August 24

Very prompt and professional help!

Betty Woolard Goddard

August 23

The agent I spoke with was very polite and helpful to me. It is nice doing business with someone who seems to care. I also did not have to wait for a representative to answer my call.

Lisa

August 16

Excellent customer service as always! Had trouble ordering checks, and your rep went above and beyond by contacting the order company and doing an order for me while the system was being fixed.

Jennifer

August 09

customer service is the reason I have been with BankFive for so long. I love them.

John R Griffin

August 03

Fast, friendly, efficient, and informed. Pleasant company to invest in.

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