Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5 Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents or chatbots when you contact us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff


Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle


Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth


Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith


Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia


Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida


Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha


Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Zach


Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Trustpilot
Rated 4 out of 10 based on 409 reviews. See some of the reviews here.
Noah
Trustpilot
November 08
People are always kind
People are always kind, well-informed, and more.
Mariana Llamas-Cendon
Trustpilot
October 19
Fast, easy and no hassle
It was fast, easy and without any pain or hassles.
New Customer
Trustpilot
October 06
It was convenient and quick to apply…
It was convenient and quick to apply online. The customer service was prompt and exceptional. Recommendable to others.
customer
Trustpilot
October 06
Friendly and helpful
I called them with a question about updating my information and the person answering the phone was very friendly and helpful and the problem was resolved in short order.
MTK
Trustpilot
October 06
Great service!
Great service!
JA Hill
Trustpilot
September 29
Great Customer Service
I had to call customer service to get my daily spending limit raised while buying a new car. The representative was extremely helpful and friendly. She handled my request quickly. I was delighted!
Kimberly
Trustpilot
September 29
Helped immediately and was efficient.
Helped immediately and was efficient.
David
Trustpilot
September 28
Simple, Quick and Easy
Setting up our joint bank account was simple and quick. We have enjoyed the ease of use.
BRIAN T
Trustpilot
September 21
Top Notched Bank!
Best Bank as far as rates and security, pleasant customer service, fast and secured access to services!
John Pilewski
Trustpilot
September 21
Very easy navigate online accounts.
Very easy navigate online accounts.
Albert Them
Trustpilot
September 08
It was easy to purchase a CD
It was easy to purchase a CD. Thanks for setting things up so smoothly.
Narjis
Trustpilot
September 02
Staff was friendly
Staff was friendly, courteous and helpful
Dalon
Trustpilot
August 31
Personalized Service
We got very personalized service from a representative who gave us her private line to contact her if we had any questions or concerns. They have been great to deal with.
Thomas
Trustpilot
August 24
Very prompt and professional help!
Very prompt and professional help!
Betty Woolard Goddard
Trustpilot
August 23
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful to me. It is nice doing business with someone who seems to care. I also did not have to wait for a representative to answer my call.
Lisa
Trustpilot
August 16
Excellent customer service as always
Excellent customer service as always! Had trouble ordering checks, and your rep went above and beyond by contacting the order company and doing an order for me while the system was being fixed.
Jennifer
Trustpilot
August 09
customer service
customer service is the reason I have been with BankFive for so long. I love them.
John R Griffin
Trustpilot
August 03
Fast
Fast, friendly, efficient, and informed. Pleasant company to invest in.
Michael
Trustpilot
January 13
Bank5 Connect is the G.O.A.T
Best banking choice I have ever made was switching to Bank5 Connect. Their customer service is second to none. I currently bank with Barclays, Charles Schwab, and Fidelity. Bank5 Connect has the shortest hold time by far and the most helpful staff. Their staff is willing to go above and beyond to make sure their customers are taken care of.
Christina
Trustpilot
June 16
They are very nice and considerat over…
They are very nice and considerat over the phone and are quick to get what problem u have solved fast
Bruce
Trustpilot
May 19
I am a new customer and so far I am…
I am a new customer and so far I am very pleased with everyone I have spoken with. In addition, my debit card and checks arrived promptly.

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