Our customer service difference.

All online banks are not created equal.

Bank5 Connect was born from a community bank with a longstanding tradition of providing personal service to its neighbors. The way we see it, the “neighborhood” we serve online may be broader than that of our parent company, BankFive, but our commitment to service is still the cornerstone of everything we do.

At Bank5Connect, you’re always just a call or click away from speaking with an experienced customer service representative, located right here in the U.S., who can answer questions and offer advice. As an online bank with a focus on service, we’re here when our customers need us most.

Quicker responses from real people.

We’ve built a reputation as a different kind of bank. You won’t experience hour-long hold times here, and you won’t reach overseas agents or chatbots when you contact us. Instead, you’ll get one of our friendly, knowledgeable customer service experts who are dedicated to answering your questions and meeting your needs.

Meet Our Team:

Jeff

Jeff's 15+ years of banking experience have led him to his current role of Digital Banking Center Manager. When he's not leading the Bank5 Connect Call Center team, you can usually find him golfing, fishing, shopping or just hanging out with family and friends (or his goats, chickens, dogs and cats).

Kyle

Kyle has more than 6 years of banking experience. When he's not assisting Bank5 Connect customers, he can be found watching the NFL network or playing basketball and soccer. He also enjoys a good steak. But whatever you do, don't give him any olives. There's no food he hates more.

Elizabeth

Elizabeth brings more than 34 years of banking experience to the table, and when she's not helping Bank5 Connect customers, you can typically find her playing with her granddaughter, binge-watching comedy TV, or enjoying some homemade chicken soup.

Keith

Keith has more than 6 years of banking experience. As a child he dreamed of becoming a superhero or a lighthouse keeper, but "none of that panned out," he says, "so banking was the next logical step." And when Keith's not manning the Bank5 Connect phone and chat lines he enjoys reading, running and finding the perfect meme for any scenario.

Cynthia

Cynthia is fluent in both English and French Creole, and has more that 12 years of banking experience under her belt. She can also paint! When she's not taking calls from Bank5 Connect customers, she enjoys spending time with her grandbabies, cozying up with a good book, or listening to some R&B or jazz music.

Margarida

Margarida has more than 17 years of banking experience and is fluent in both English and Portuguese. In her time off from Bank5 Connect she likes spending quality time with her family and watching Netflix (comedy and romance are her go-to genres). And when she needs a vacation, her first choice is always a cruise.

Martha

Martha brings more than 17 years of banking experience to the Bank5 Connect team. When she's not helping our customers she enjoys listening to true crime podcasts, watching a good movie with a cup of tea and spending time with her dog, Ace. She also likes classic rock and country music. Her least favorite food? Kale.

Zach

Zach is the newest addition to the Bank5 Connect team, and we're lucky to have him! When he's not answering the phones, you'll likely find him hanging out with his kids and his dog, Lucy. Buffalo wings are his all-time favorite food, but you'll never finding him eating a pineapple. Yuck.

Don't just take our word for it.

Shimon

September 22

Very Professional polite and efficient. Just a pleasure.

Albert Them

September 15

The phone representative answered my questions completely.

Patrick

September 08

Great rates and friendly customer service

Jennifer

September 01

Just to let you know every time I do call for any reason the staff is very polite and goes out of their way to help. Thank You

Josiah

August 25

Quick, concise and solved the issue

David

August 11

I like the website. It is easy to navigate and gives me the information I need without having to go to other windows aimlessly.

Karen

August 05

Bank5 representative was so kind to me in a sticky stressful financial situation, and much more than my mainstream bank that I have been with for years. Just because they’re online, don’t think they don’t add a personal touch.

Wayne

August 05

I have been banking with Bank5 Connect for 6 months. The website and mobile app are user friendly. I have contacted customer service a few times and the representatives' provided prompt and courteous responses.

Alan

July 29

Damn good bank

Rena

July 29

Thanks for making the process of opening a new account very easy. Your online staff were very helpful and responded in a timely manner.

Edward Tily

July 29

My transaction went very smooth and was very timely.

David

July 22

Support helped me get my issues sorted quickly and efficiently. A very pleasant experience.

Jeff

July 02

excellent service

Diana

May 28

I’ve had a great experience with Bank5.

Shelley

May 22

Always prompt and reliable service. Thankfully I don't have to contact very often since bank5 is great!

customer

May 21

Received the guidance I needed for a quick response. Thanks!

Dawn

March 05

Fast, friendly resolution to my question.

Ashley R.

March 04

So far I’m very happy with my decision to switch to Bank5 Connect. The staff are friendly, knowledgeable and fast with responses.

Patrick

February 18

Been banking with Bank 5 for nearly two years and so far it's been a good experience.

Tara

February 18

Great customer serivice!

Sheila

February 16

Easy to set up new account, happy with the service I received via e-mails and letters that kept me informed of the process.

Questions? Browse our FAQs to learn more.

Thinking about opening a Bank5 Connect account? Start now

Open an Account