Verified
They make it a very simple process to…
They make it a very simple process to open accounts with them, and better rates than most of my local banks
Carolyn, May 08
Verified
They were on top of a new activity
They were on top of a new activity. It was me but it gave me a great feeling that they had my back
Diana Mazza Curtis, Apr 29
Verified
A Wonderful Banking Experience!
From the very beginning, Bank5 offered a fine selection of services, and their customer service is amazing They make it easy…
Darlene, Apr 16
Verified
Great banking experience all around
Everything has been straightforward. Customer support is always pleasant and helpful. Although they aren't a local bank, they…
Brenda, Apr 16
Verified
People-friendly, User-friendly.
For phone calls, real people are very friendly, courteous
and helpful. As well, the "virtual assistant" is very responsive. I…
Lisa, Apr 09
Verified
People make the difference.
Excellent customer service. Any questions that I have are answered and any concerns that I have are addressed.
Bill, Apr 05
Verified
Great Customer Service
They were there to help me with my questions and support my needs. I appreciate the help.
Esther, Apr 01
Verified
Best support of any business I've worked with
I live in the Midwest and have banked online with Bank5 for a decade. I'll never leave this bank. The customer service is the…
Jack, Mar 25
Verified
Bank 5 excellent customer experience
Bank 5 representatives always answer my questions. They are always very professional as well. I like working with them.
Vivian, Mar 18
Verified
Everyone were so helpful
Everyone were so helpful. Nice for a corporation to have a real person to assist you.
Bonnie Lou, Dec 31
Verified
Excellent and friendly customer service
Excellent and friendly customer service
Larry, Sep 03
Verified
Customer service representatives were…
Customer service representatives were friendly, professional and responded efficiently to my requests.
HK, Jul 30
Verified
Great bank
Quick, professional service. Easy to work with and deliver on their promise
Richard, Jul 16
Verified
I love this bank
I love this bank, I always get a hold of a real human customer rep helping quickly, and not to mention resolving my problems …
Joe, May 21
Verified
Setting up our account was easy
Setting up our account was easy. Customer service has been very helpful and friendly. I'm super new to Bank5 but very happy w…
Brenda, May 02
Get paid faster with Bank5 Connect's Early Deposit.
Access your direct deposits* up to two days early. Just set up direct deposit for your Bank5 Connect account and you'll be automatically enrolled in Early Deposit at no additional cost.
Set up your direct deposit now!
Our Switch My Bank service automates setting up direct deposit into a Bank5 Connect account.
- Access Switch My Bank. Access Switch My Bank through the "Additional Services" menu in Online Banking or the "More" menu in the Bank5 Connect mobile app. Then choose "Switch Direct Deposits".
- Choose Your Employer. Search for and select your employer. Don't worry if your employer isn't listed, you can easily add their information if necessary.
- Select Your Account. Select which Bank5 Connect account you would like your deposit to go to. If desired, you can split your deposit into multiple accounts.
- Submit Your Switch. Enter some information from a previous paystub, review the information, and submit your direct deposit switch!
*Not all deposits are eligible for Early Deposit. Eligible deposits are limited to direct deposits of payroll, pension, or government benefit payments. Deposits from checks, mobile deposits, online transfers, or person-to-person payment services like Popmoney, Venmo, Zelle, or PayPal are not eligible for Early Deposit.
Questions? Browse our FAQs to learn more.