How do I open an account?
You can open an account online via our online application at https://secure.andera.com/index.cfm?fiid=5C7E3BD5778D45FAA620A4BACFCA01EC
Is the online application secure?
Yes. Bank5 Connect uses encryption for online security. Encryption technology helps provide secure transmission of information along the Internet by encoding the transmitted data using a mathematical formula to scramble the data. Without a corresponding “decoder”, the transmission would look like nonsense and would be unusable.
Who can open an account?
U.S. residents who are at least 18 years of age, and reside in a state other than Massachusetts or Rhode Island are eligible to open a Bank5 Connect account. For more information about why Massachusetts and Rhode Island residents are not eligible for Bank5 Connect accounts, please visit here.
What documents do I need to open an account?
You will need your Social Security Number, a valid ID (driver’s license, state ID, military ID, or passport), your previous home address (if you’ve lived at your current address for less than two years) and something to fund your new account (credit card, debit card, checking account, or savings account).
Can I open an account if I have a security freeze in place?
No. In order to protect our customers and applicants, and to help prevent fraudulent accounts from being opened in their name, we will not open accounts for applicants who have a security freeze on their credit accounts. Please remove the freeze before filling out the online application.
I tried to open an account online but was declined, even though I have great credit. What’s the deal?
Please note that credit score does not factor into our decision to open a deposit account. That said, as an online bank we do have strict policies in place to safeguard against fraudulent accounts being opened. We take identity theft and security very seriously and only open an account when we are truly confident in the identity of the applicant. In addition to the application itself, we utilize ID information provided to us by consumer reporting agencies to help validate each applicant. Please see the question below, “Why was my application declined?” for more information regarding why your application may have been denied.
Why was my application declined?
There are many reasons why your application may have been declined. One of the most common reasons is failing the ID verification process. As an online-only bank, we take identity validation very seriously, and will not open an account unless we are confident that the applicant is who they claim to be. We use the best industry technology available to us, but unfortunately these tools are not perfect and sometimes a valid applicant can be rejected. If you believe your application was declined in error, please call us at (855) 552-2655 and we will be happy to work with you one-on-one to validate your identity and establish your account.
Other reasons for a declined application can include:
If your application was declined, you will hear from us regarding why, but we would also recommend reviewing your ChexSystems report to see if there is any specific negative information that could have influenced the decision. You have the right to dispute any information contained in your consumer file at ChexSystems. Please visit Chexsystems.com for more information.
How long will it take to open my account after I apply?
The account will be opened within 48 business hours of application approval.
How soon after my account is opened will I have access to the funds in it?
You will have access to the funds in your account within 5 business days from the date the funds were deposited into the account.
How long after opening my account will I be able to access it via Online Banking?
You will be able to access your account in Online Banking within 48 business hours of the account being opened.
How will I get my new account agreements disclosures?
All agreements and disclosures will be provided to you electronically during the online account opening process. You can also obtain a copy of our agreements and disclosures at any time by visiting our Disclosures page.